Frequently Asked Questions

Our Customer Care team is available before, during, and after your purchase. Support enquiries can be submitted through our Contact Us page. We aim to respond within one business day.

Customer Care operates Monday to Friday, 9:00 AM to 6:00 PM (CET).

Alto Moda is a premium online fashion platform offering a curated selection of contemporary designers, luxury collections, and emerging fashion labels.

No, you can complete your purchase as a guest. However, creating an account allows faster checkout and order tracking.

Each product page displays the designer's original size reference. You can also consult our Size Guide for international conversions.

Please contact Customer Care as soon as possible. Once prepared for dispatch, changes may not be possible.

We currently ship to selected European countries, the United Kingdom, and the United States.

Shipping fees and estimated timelines are calculated at checkout and vary by destination.

After dispatch, you will receive a confirmation email with tracking details.

A signature is required. If unavailable, the courier will redirect the parcel to a nearby collection point.

Import duties and local taxes are determined by local authorities and must be paid directly to the courier.

Returns can be requested within 14 days of delivery. Items must be unused and returned with original packaging.

Contact Customer Care with your order number and delivery country to receive return instructions.

We do not offer exchanges at this time. Final Sale items are not eligible for return.

We accept major credit/debit cards and trusted digital wallets. All transactions are encrypted.

Refunds are processed to the original payment method after approval.

Refunds are typically completed within 7 business days after approval.